Although your statutory right allows you to return purchases within 7 days of receipt (cooling off period), La Bassine voluntarily extends your return privilege to 28 days. We understand that for peace of mind, you may prefer to order the items well in advance, but occasionally due to unforeseen circumstances, are unable to make use of our products. Therefore, providing the product is returned within 28 days, postage paid, unopened in its original packing, undamaged and in re-saleable condition, your purchase price will be refunded less a 10% fee for restocking and handling. If you need to return an order, please contact us at firstname.lastname@example.org to obtain approval and instructions for its return.
If a product is received faulty, or damaged in any way, you must contact us immediately. You may then return the product to us. If, after inspection, it is found to be a manufacturing defect, a replacement item will be sent out promptly. Once any item is removed from its original packaging and is unfit for resale, no refund can be given.
Unlike any other inflatable, La Bassine is made in small batches allowing every single pool to be fully inflated for 24 hours before packing. This procedure greatly reduces the number of faulty products.
It is important that you inflate your pool and check and test any accessories, at least 1 weeks prior to planned use. This is so that in the unlikely event that there are defects, you can receive a replacement in good time.
Not testing until the last moment can potentially result in unnecessary stress during labour if something does not work, and we cannot then help you. But please understand that once you have made the decision to test the pool or any accessories, you are NOT then entitled to return for credit as for health and hygiene reasons the kit cannot be resold by us.
This warranty does not cover punctures, cuts and abrasions sustained in careless uses or improper storage.
Over inflation is a major cause of leaks. Do not inflate with a compressor or high pressure pump. Inflating this item to full hardness can damage the seals.